for UK residents...
We have arranged insurance cover to protect ourselves if you have to cancel your booking or curtail your holiday. Subject to the circumstances falling within the terms of the insurance we have arranged for our protection, we would ourselves be able to refund certain costs incurred by you in connection with the holiday. Otherwise, refunds would be at our discretion.
A summary of our insurance follows. Please remember that the insurance is for our protection and the Insurer will not indemnify you. You may be entitled to a refund as a result of the holiday being cancelled or curtailed due to:
- Death, accidental bodily injury, or illness of:
- you and/or any persons with whom you have arranged to travel or meet at the specified holiday establishment
- any close relative or business associate of yours or of any person with whom you have arranged to travel or meet at the specified holiday establishment
- jury service
- witness call
- compulsory human quarantine on the instruction of the Government or any competent public authority
- unemployment through redundancy, after the date of booking and before the commencement date of the holiday
- your pregnancy and/or any person with whom you have arranged to travel or meet at the specified holiday establishment, occurring after the original booking
- Fire, storm, flood, malicious damage or theft which is the subject of a business or home insurance claim and which occurs at your main residence or business premises within seven days before the commencement of the holiday or at any time after the commencement of and during the holiday with require your presence at home.
- Occupational posting of which you were not aware at the time of the booking of the holiday
- Cancellation or curtailment of scheduled transport services due to strikes, riots, or civil commotion, but limited to the cost of alternative transport up to £100.00 for each person for the outward journey, and £100.00 for each person for the return journey
- The irrecoverable cost of alternative similar accommodation if the holiday is disturbed by excessive noise, substantial loss of visual amenity or any other significant nuisance outside of our control rendering the accommodation unsuitable for holiday purposes, subject to:
- a maximum payment of 150% of the invoice cost of the original booked accommodation
- the disturbance not being in existence or a commencement date publicly announced at the time of booking the holiday
- the disturbance being confirmed as expected to exceed a 24 hour period
- Your inability to reach the specified holiday establishment:
- due to adverse weather conditions making the journey exceptionally hazardous or impossible
- due to road closure except where alternative routes are open
- upon the advice of the local Police
provided that you take all reasonable steps to reach the specified holiday accommodation.
Our insurance does not cover
- disinclination to travel
- failure of public or private transport services, other than due to strikes, riots, or civil commotion
- suicide, attempted suicide, insanity, the influence of alcohol or the effect of drugs not taken in accordance with treatment prescribed and directed by a registered medical practitioner
- booking a holiday against the advice of a registered medical practitioner
- unemployment through redundancy where impending notice of redundancy existed at the time of booking the holiday
- any loss which is otherwise insured by a Travel Insurance, or a Travel Insurance provided as a benefit by a credit card, or an Annual Travel Insurance, whether part of a Home Insurance Policy or otherwise
- any loss arising directly or indirectly from the failure or fear of failure of any computer program, to recognise or to correctly interpret or process any date as its true calendar date, or to continue to function correctly beyond that date
- any loss directly or indirectly arising out of any nuclear, chemical or biological contamination due to any act of terrorism
- any person not resident within United Kingdom, Channel Island & Isle of Man. Please ensure you have your own travel insurance.
If you have to cancel your holiday for any reason please contact us on 01208 821 255 immediately. For further information relating to cancellations please refer to our Terms and Conditions on the reverse of the Booking Form.