Everything about Fairhaven's service was first class and trouble free...please put us on your mailing list for next year's brochure!
Mr F West Midlands
Fairhaven Holiday Cottages management and staff are required to undertake and observe the following code of conduct:
To describe accurately in any advertisement, brochure, or other printed or electronic media, the facilities and services provided.
To make clear to visitors exactly what is included in all prices quoted for accommodation, including taxes, and any other surcharges. Details of charges for additional services/facilities should also be made clear.
To adhere to and not to exceed prices quoted at the time of booking for accommodation and other services.
To give each visitor on request details of payments due and a receipt, if required.
To deal promptly and courteously with all enquiries, requests, bookings and correspondence from visitors.
Ensure complaint handling procedures are in place and that complaints received are investigated promptly and courteously and that the outcome is communicated to the visitor.
To allow a VB representative reasonable access to the establishment on request to confirm the Code of Conduct.