01580 720770
Everything about Fairhaven's service was first class and trouble free...please put us on your mailing list for next year's brochure!
Mr F
West Midlands
Mr F
West Midlands
Fairhaven Holiday Cottages management and staff are required to undertake and observe the following code of conduct:
- To describe accurately in any advertisement, brochure, or other printed or electronic media, the facilities and services provided.
- To make clear to visitors exactly what is included in all prices quoted for accommodation, including taxes, and any other surcharges. Details of charges for additional services/facilities should also be made clear.
- To adhere to and not to exceed prices quoted at the time of booking for accommodation and other services.
- To give each visitor on request details of payments due and a receipt, if required.
- To deal promptly and courteously with all enquiries, requests, bookings and correspondence from visitors.
- Ensure complaint handling procedures are in place and that complaints received are investigated promptly and courteously and that the outcome is communicated to the visitor.
- To allow a VB representative reasonable access to the establishment on request to confirm the Code of Conduct.