7. VAT
Value Added Tax is included in the Rental figures shown. It has been levied at the rate appropriate at the time of booking for payment on the due date. If changes occur in VAT levels Rentals will be amended accordingly and Applicants who have already made bookings which are affected by the change will be credited or debited with the appropriate amount.
8. Pets
Pets are allowed in certain properties and these are indicated in the brochure and on the website. They are accepted subject to their owner accepting liability for any damage they may do and on the condition that they will not be left unattended in the property. Pets are not permitted in the bedrooms or on the furniture and FHC nor the Owners can accept responsibility for their safety. Pet owners are expected to bring suitable bedding for their animals. Pet charges are per week and vary from property to property as detailed in the brochure and website. Any Applicant who takes a pet into the property without permission or without notifying FHC in writing or on the Booking Form is in Breach of Contract and the owner of the property has the right to terminate his booking forthwith and to retain all monies paid by the Applicant.
9. Duration & times of rental
Properties are available from 4.00pm on the "holiday start" day until 10.00am on the "holiday finish" day. These times must be strictly adhered to except by special arrangement with the owner or his key holder, whose address is shown on the Key Details and Directions Form sent with FHC's balance/full payment remittance. No member of FHC's staff may agree to such a change.
10. Complaints
In spite of the care and precautions taken it is possible that Applicants could have grounds for complaint about the property they have chosen. Any complaint must be taken up immediately in full with the key holder or the owner. The function of FHC is to provide a service letting holiday properties. It is not a party to the Contract between the Owner and the Applicant and performs its functions entirely as a Booking Agent. However, if the applicant, having contacted the owner or their representative, is still not satisfied, they should contact FHC to ask it to take such reasonable steps as it is able to in an endeavour to put the matter right. In the event that disputes cannot be resolved FHC reserves the right to refer the matter to the relevant local Tourist Board whose decision shall be final and binding.
11. Heating & Electricity Charges
Central heating is not installed except where clearly indicated. Heating (fuel) costs are charged as a compulsory extra or included in the basic rental depending on the time of year as stated in the property description. Electricity is supplied through pre-payment meters, meter reading or included in the rental. All owners undertake to supply electricity at the price charged by their suppliers and gas is supplied on a similar basis.
12. Property Representation
Whilst representations both verbal and visual contained in the brochure and on the website and in other advertising matter are made in good faith and carefully scrutinised and agreed with the Owners, neither they nor any oral representations made by any employee of FHC form part of the Contract. The Agent gives no warranty as to the state and/or condition of the Cottage and shall be under no liability in respect thereof nor shall the Agent be liable for any act or neglect or default on the part of the Owner or for any loss, damage, expense, accident, injury or inconvenience whether to persons or to property which the Tenant, any other member of his party or any other person may suffer or sustain arising out of or in respect of the reservation or the tenancy or otherwise howsoever caused.
13. Alterations to Booking Form & Conditions
No Owner or member of the staff or servant of FHC has the right to modify FHC's Booking Form or "Booking Conditions" or to make any representation or undertake any liability on behalf of FHC except an authorised representative of FHC (Chief Executive) and then only in writing.
